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Terms & Conditions for Buying Goods Online

Welcome to the Jewellery of Scotland online service. Please read these Terms & Conditions for Buying Goods Online before placing an order. If you then place an order using this service, you are implicitly accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.

Definitions & general considerations

 "We" and "us"

means Jewellery of Scotland.


means the website at


means the person using the Website to purchase any of our goods online.

"Working days"

means all days other than Saturdays, Sundays and Scottish statutory and public holidays.

By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.


Process for online orders and cancellations

Ordering process and contract formation

When you complete and submit an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

  • we will send you, as soon as possible, an email to acknowledge your order – this is automated. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us; 
  • when we despatch your goods from the warehouse, we will send you a confirmation email ("Despatch Email"). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.

Important note regarding Personalised Items: The above order process does not apply in relation to your orders for Personalised Items. We will acknowledge your order as described in step 1 above, however the following order process shall apply:

Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.

Your order will go into production shortly afer the order is placed and payment is processed.

Once your order is ready for dispatch from the warehouse, we will send you a despatch confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfill our obligations under this contract.

Please note that orders (whether for Personalised Items or other items) will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

  • we do not have the goods in stock/the goods in stock appear to be damaged;
  • your payment is not authorised;
  • there is an error on our Website regarding the price or other details of the goods;
  • you have cancelled your order in accordance with the instructions below

We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

Please note that all items will be sent direct from a third party supplier. If gift wrapping is selected, then gift wrapping for items may differ to any non Personalised Items may differ to any non Personalised Item(s) that are in your basket.


Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. This may affect your delivery charge payment. For example, if your International order is for £100 worth of goods and you then cancel a £15 item, your order total will drop below £100, and you will no longer qualify for FREE Standard delivery.

Please note the above does not apply to your orders for Personalised Items (please see our dedicated Personalised order section below).


Returning goods after despatch
Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 14 days (from delivery of the goods to you) which includes any statutory cooling off period.

Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, Made to order items, as well as pierced items where their packaging has been opened (please also see our Returns and Refunds policy for information about Personalised/Made to order items.


Faulty goods

If you do receive faulty goods, please follow one of the procedures outlined on the Returns and Refunds policy.


Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods but we will exchange the unwanted gift for Gift Cards to the value of the gift, provided the goods are returned to Jewellery of Scotland within the Cooling off period.

Returning goods

Please click here to refer to our Returns & Refunds page for details of how and where to return goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please click here to contact us if you would like to return your goods. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

We accept refunds or exchanges of pierced items provided they are returned in their original (unopened) packaging. If you would like to return your pierced items please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at


Personalised Item Orders/Made to Order Items

When you order a Personalised Item/Made to Order item from our website, we will create a specific and potentially unique item designed around your own specific requirements.

You may change your mind and notify us that you wish to cancel your order for Personalised Item at any time before you receive our email confirming despatch of your order for Personalised Items (see Ordering process and contract formation above).

Once you have received our despatch confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty, not as described or does not match the specifications contained in your order, please refer to our Returns and Refunds policy .


Pricing and payment

Prices throughout the Website are quoted in Pounds Sterling. Prices include VAT. Delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.

For all items, your payment card will be debited when you place the order.

Click here to see our Delivery information page for more details on how to have your order delivered for free.


Our Liability

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us via this link prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.


Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.


Contact Us

Click here to see our contact information.